Tickets

Tickets give members a private channel with your staff. You build a panel, members open tickets with a button, and a transcript is saved when the ticket closes.

Concepts

• A panel is the message with the button or menu members use.
• A category is a type of ticket, such as Support or Billing. Each has its own staff role and channel category.
• A ticket is the private channel created for one member.

Build a panel

1. Open Tickets in the dashboard and choose New panel.
2. Add categories and choose who can see each one.
3. Write the panel message or use the embed builder.
4. Choose the channel and post the panel.

Working a ticket

• Claim a ticket so others know you have it.
• Set a priority so urgent issues rise to the top.
• Add staff or the opener with the usual Discord permissions.
• Close with /ticket close. A transcript is saved.

Limits

Transcripts

Transcripts record the conversation so you can review it later. Free keeps text transcripts for 30 days. Pro stores HTML transcripts with no retention limit.

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